Frequently Asked Questions

Contact our Cyber Specialist Team using the Support Section in the Cyberior Dashboard. Our team will promptly help you resolve this issue.

You need to visit the bank immediately and file an application mentioning the cheque numbers which are lost. In case there is a withdrawal from the account using any cheque, you need to register a complainant with your local police station, and submit the copy of the same, along with the transaction dispute form to the bank.

Each plan offers different features, including credit card monitoring. The number of cards you can monitor is mentioned in your Cyberior Dashboard and on the plan details page on the website. To monitor additional cards, you can purchase an add-on licence from within your Cyberior Dashboard.

Yes, the identity monitoring dashboard is optimized to work on any browser-enabled smartphone, tablet or other mobile devices.

Please contact us for further information on the cancellation policy.

Cyberior maintains multiple, redundant security measures at our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Additionally, we employ perimeter and core security measures and devices to prevent information from being accessed electronically by any entity outside the Cyberior facility. All networks are designed with security in mind with regular vulnerability testing, intrusion detection and firewalls. All communication between the user and Cyberior or our partners is encrypted using TLS encryption. Additionally, sensitive data at rest is encrypted with 256-bit encryption. All data centers used by us are PCI DSS compliant.

One month before your renewal date, you’ll receive an email reminding you of the upcoming renewal and giving you an opportunity to pay in advance so that on the renewal date the programme does not lapse but renews. If you fail to renew on or before the cessation date, the programme automatically expires. Once you make the payment your services will automatically resume.

We accept payments through credit card, debit card, internet banking and Paytm’s and PayU’s mobile wallets.

You can call our Customer Care Representatives on using the number provided in the contact us section of the website. They will verify your identity and help you reset your password.

We will provide you with licences for Device Security Software to be installed on your mobile, PC or laptop. If included in your plan, Cyberior provides licence(s) to download the Device Security Software in the Cyberior Plan. To add more devices to the plan, additional licences can be purchased from within your Cyberior Dashboard.

This product is supported on Microsoft Edge, Internet Explorer 11 and higher, Mozilla Firefox (latest), Google Chrome (latest), Android browser (4.x and higher ), and iOS Safari.

Please note that if your service includes Device Security Software, an internet connection will be required.

The minimum system requirements are:

1. Windows 7, Windows 8.1 and Windows 10

• At least 512 MB RAM, a 233 Mhz processor or higher
• 32/64 bit operating systems

2. Mac OS 10.13, Mac OS 10.12, OS X 10.11

3. iOS 10 and later

4. Android 5.0 and later

No. Our back-end team has no access to any Personally Identifiable Information that you save on your dashboard, because the data is encrypted. Only you can see what you have updated.  We cannot change your access credentials either.

Identity theft can harm you in many ways, such as,

1. Lose funds from your account through fraudulent transfers.

2. Unauthorized transactions on Credit or Debit card.

3. Fraudulent bank loans applied in your name.

4. New phone connection taken to carry out forgery.

5. Email Id or social network profiles created with false documents and identity.

6. Fake tax return filing for refund.

7. Get you arrested for illegal acts.

8. Legal hassles – Any small incident can disrupt your life & put you in legal hassles for recovery of your identity.

9. Mental/psychological problems – You would go through increased levels of stress.

Data hacks and leaks have become quite common in the digital world and brings with it a tangible risk for all using the internet. This largely depends on your service providers getting hacked. The range of service providers can include your mobile operator, broadband provider, food delivery aggregator, e-commerce portal, mobile wallet providers and in some stray instances even your banker. You cannot directly control these risks or its impacts but be vulnerable to its potential impact.

All the data provided for monitoring is stored in an encrypted format in order to prevent misuse. We do not share your data with a third party other than to provide Cyberior’s services that you have requested.

If you experience an identity theft our Identity Theft Resolution Services can help. We treat each “Digital Identify Theft” as an emergency and will perform any or all the following steps necessary to attempt to undo or prevent further damage to you:

Cyber Resolution Specialists – Our digital identity theft resolution specialists are available to help restore your identity and prevent further damage in the event of an incident. In event of an identity theft that requires personal assistance Cyberior will assign a personal case manager to assist you.

Digital Identity Theft Affidavit Assistance and Submission – We’ll provide you with an Identity Theft Affidavit, used to dispute any fraudulent claims or activity. After assisting with its completion, we will help you submit it to the authorities, credit bureaus and creditors.

Inform Police or Legal Authorities – We’ll assist you in reporting the fraudulent activity to the local authorities and forward a report of the fraudulent activity to creditors.

Lost Wallet Assistance – We’ll notify the appropriate bank or agency to assist you in cancelling or replacing stolen or missing items such as credit/debit cards, driving licenses, government or state-issued ID and passports.

Translation Services – If you are abroad, we’ll help you communicate with the local authorities, including filing an identity theft incident report. It is the responsibility of the member to pay for any cost associated with the translation services.

Emergency Cash and Travel Arrangements – If you experience identity theft at a place, far from your primary place of residence, we’ll provide you with an emergency cash advance of a predetermined value (as mentioned in your plan) and assist with emergency travel arrangements, including airline, hotel and car rental reservations. All costs associated with this service will be the member’s responsibility. These services must be secured by a valid credit card or paid to us in advance in India by a relative or a friend.

Appointment of Emergency Services – If you encounter an event of identity theft, we will assist you in the coordination of legal representatives, counselling services, and an IT specialist for fraudulent device infringement.

Lost Device Tracking and Data Erasing – If you lose your device or are worried about someone taking control of it, we will use Device Control Tools and with your authorization immediately track the location of your device and erase the data on the device if necessary.

You share information with various suppliers and digital service platforms at every interaction you have with them. This means once you have shared your data, it is very likely that it will be stored with that company for the foreseeable future. Although these companies secure their systems, cyber-attacks are becoming more sophisticated than before. Once hacked, your data can easily be traded across the globe. Hence, regardless of transacting online regularly, you continue to be part of the digital world and exposed to all digital threats.

No.  Cyberior is not an Anti-virus solution or a replacement for it. Personal data monitoring gives you a visibility of your personal data and alerts you if any of your personal data is found in the public domain.

Click on the ‘Forgot Password?’ option on the dashboard login screen and we will send Reset Password link to your email address which is registered with Cyberior for communication.

Personal information is also known as Personally Identifiable Information (PII), which is any information that can be used to identify, contact, or locate an individual. It includes information that is linked or linkable to an individual such as medical, educational, financial and employment information. Examples of data elements include name, fingerprints or other biometric (including genetic) data, email address, telephone number and, national or tax ID numbers.

Identity theft is when someone uses your personal details and poses as you for a fraudulent transaction or gain. They may use your credit card, obtain mobile connections or loans in your name. In some cases, it may result in someone taking complete control of your existing accounts, setting up ECS or making withdrawals. It is very easy for someone to steal your identity with basic information such as your name, date of birth and address. They can then add to that by stalking you on the internet, phishing your private information or trying to install malware on your devices.

As soon as you realize that you are a victim of identity theft you should contact our Cyber Resolution Specialists by using the Support Section in the Cyberior Dashboard. Our team will promptly help resolve the issue that you have faced.

Rising identity theft incidences – South East Asian organizations and individuals are at higher risk of a cybersecurity attack than those in other parts of the world. This is a result of the rapid growth and digitization of economies in the South East Asian region, paired with the lack of spending on cybersecurity.

Everyone is prone – Everyone is prone to identity theft, with some at higher risk, due to excessive sharing of information on Social Media platforms or dumping cash withdrawal receipts in ATM bins without shredding them.

Financial and reputational risks are huge – Stolen funds, unauthorized transactions on credit cards or bank accounts, and a mistaken arrest for a crime committed by an identity thief can cause a huge loss of reputation. Bad credit history may affect a victim’s ability to get a job or take a loan causing further harm to one’s financial stability.

Weak cyber laws and low spending – Weaker data privacy and victim friendly laws, weaker law enforcement and a limited number of cybersecurity specialists, in terms of availability and skill set, make it easy for identity thieves to poach data from users and organizations in South East Asia. Furthermore, Southeast Asian countries spend less than 50% of the cybersecurity budgets of their Western counterparts.

Legal hassles to restore identity – 1 in 5 victims spend more than a month in legal hassles to resolving problems resulting from identity theft.

Ignorant victims – Lack of awareness and taking preventive measures for safe online behaviour makes it easy for cybercriminals to steal your data.

Cyberior is an offering developed by Europ Assistance. The Europ Assistance Group is a global leader in Cyber Fraud and Identity Protection solutions. Collectively, we protect over 165 million individuals in over 15 countries. This Cyberior solution is enabled with our industry-leading technology capabilities and customer-focused support platform. Cyberior puts consumers in control of their own digital identity.

Our intelligent monitoring platform monitors the dark web for your key email IDs like Gmail, Hotmail, Yahoo, etc. and the accounts they are connected to as a login credential or a username for digital services or platforms.  In case any of your online accounts (e.g. LinkedIn, Zomato, Dropbox) have been breached we immediately alert you about which account it was that got compromised along with other compromised information pertaining to that account via SMS and email. This helps us to keep you updated and proactively advise you on the next steps.

It is important for you to add your information and update your details regularly to help us protect your personal and financial information most effectively. You can add or update your personal information for monitoring, by logging into the dashboard and accessing the Manage Account section.

Through our automated monitoring platform, we actively search the deep and dark web, where personal data is bought and sold, for any malicious activity of your personally identifiable information.

When you get an alert, you can click on the Alert widget of the dashboard home page where you will be provided with detailed alert information since your last log in. In case you find any alert suspicious, you can simply ‘Flag’ the alert and notify our Cyber Resolution Team. This will help us provide you with immediate assistance.