EUROP ASSISTANCE PRIVACY POLICY STATEMENT
Europ Assistance is strongly committed to protecting the privacy of our customers. We know you care about the information we collect about you. We want to ensure you are aware of how that information is used and the measures we take to protect your privacy. The discussion below includes examples that are included to illustrate how our Privacy Policy (“Privacy Policy”) operates and not all examples may apply to your use of this site.
• What information does EA collect when I visit its web site?
• Does the EA site utilize cookies?
• How is my personal information used when I access this website?
• How does EA share my personal information?
• How do I access EA’s records of my personal information?
• How does EA keep my personal information secure?
• How do I report a problem or concern about this privacy statement?
• What will happen if EA’s Privacy Policy changes?
What information does EA collect when I visit its web site?
EA’s web server automatically recognizes the IP address, but not the email address of each visitor to the EA web site.
In addition, EA collects information about users’ web site navigation and information volunteered by the consumer. For example, when you register to use EA’s Digital Identity Protection Portal (“DIP”), you will need to provide your name, date of birth, address, telephone number and email address.
You may also elect to use credit and identity monitoring services that ask you to voluntarily provide personal information about yourself. If your program includes identity or credit monitoring services, you will be asked to provide your date of birth and your National ID Number or Tax ID Number. We do not store in plaintext any government issued identification numbers or any complete string of credit card data. Your identification number is not provided to third parties, such as Experian for Credit Authentication.
We may use third-party vendor tools to understand how visitors use and engage with our web site and our online products, and to understand general web site usage and trends. The information we collect is used to provide product services for which our customers are registered, to improve and customize the content and navigation of our web site, and to improve the overall user experience for each visitor.
Does the EA site utilize cookies?
Yes. Cookies are pieces of information (files) that are saved by your browser on your computer to make it easier and faster for you to revisit a particular website. EA’s web site uses cookies to store visitor preferences. We do not share first-party cookies across domains with other web sites.
How is my personal information used when I access this website?
After accessing the website, we may use your personal information if required in order to provide services or product features to you. You have the option to allow us to contact you regarding optional features, inform you about new updates, inform you of promotions/special offers or to request customer feedback. We may contact you via phone, mail and/or email.
How does EA share my personal information?
We do not share your personal information with third-party vendors, except if use of your personal information is necessary to provide a service that you have requested, such as credit monitoring services. Except in such special circumstances, we will not share your information with any third-party, unless required by law to do so.
How do I access EA’s records of my personal information?
Almost all your personal information you provide us can be viewed in the Manage Account section of your Dashboard. Incase this is credit card or government issued identification data this will not be viewable by you in plaintext as it is not stored by us in such format.
Upon request, EA provides site visitors with their personal information we have collected. Visitors can request this information by contacting EA at:
Europ Assistance Malaysia
10th Floor, Menara Multi-Purpose
Capital Square, 8, Jalan Munshi Abdullah
Kuala Lumpur – 50100,
Malaysia.
How does EA keep my personal information secure?
EA maintains multiple, redundant security measures at our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. Additionally, we employ perimeter and core security measures to prevent information from being accessed electronically by any entity outside the EA facility.
How do I report a problem or concern about this privacy statement?
If you feel that EA is not following its stated Privacy Policy, you may contact us at this address:
Europ Assistance Malaysia
10th Floor, Menara Multi-Purpose
Capital Square, 8, Jalan Munshi Abdullah
Kuala Lumpur – 50100,
Malaysia.
Phone: 022 67347878
Email: compliance@cyberior.com/sg
What will happen if EA’s Privacy Policy changes?
This Privacy Policy is subject to change. As changes are made to EA’s Privacy Policy, we will post the updates on this website that you can check periodically for changes.